Refund and Return Policy – Anvi Creations
At Anvi Creations, we take great pride in the quality and craftsmanship of our jewellery. Each piece is carefully designed, crafted, and inspected before dispatch. However, if you are not fully satisfied with your purchase, our Refund & Return Policy ensures a smooth process for eligible cases.
📌 Please Note: All products listed at Anvi Creations are completely artificial jewellery.
Returns
Please review product details carefully before placing your order. Return or refund requests due to size or design preferences will not be accepted.
Customers are required to bear a return shipping charge of ₹120, which will be deducted from the refund amount.
For damage-related claims, it is mandatory to record a complete 360° unboxing video in proper lighting at the time of receiving the package. This video will serve as proof for damage claims.
Returns must be initiated within 7 days of receiving the product. After this period, refunds or exchanges will not be available.
Eligibility for Return:
The item must be unused and in the same condition as received.
The product must be in its original packaging.
A valid proof of purchase is required.
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
Products with visible signs of use.
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Once approved, refunds will be credited to your original payment method within 7 business days.
Late or Missing Refunds
If you have not received your refund:
Recheck your bank account.
Contact your credit card provider – sometimes it takes extra time before refunds are reflected.
Contact your bank – processing delays are common.
If you have completed all these steps and still haven’t received your refund, please contact us at support@anvicreations.co.in
Sale Items
Only regular-priced items are eligible for refunds.
Sale, clearance, or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. Minor variations in color, texture, or design from product images do not qualify for exchange, as many pieces are handcrafted.
Exchanges must be requested within 24–48 hours of delivery.
Once approved, the replaced product will be delivered within 5–7 business days.
If the exact product ordered is unavailable, we may not be able to dispatch a replacement.
To request an exchange, please email us at support@anvicreations.co.in or call us at +91-8888167977.
Shipping for Returns & Replacements
To initiate a return, please contact us via email at support@anvicreations.co.in Our team will guide you through the next steps.
Customers are responsible for return shipping charges.
Shipping costs are non-refundable.
If a refund is approved, the return shipping cost will be deducted from the refund amount.
Shipping timelines for replacement items may vary depending on your location.
Refunds (if applicable)
Once the returned item is received and inspected, you will be notified of the refund status. If approved, the refund will be credited within 7 business days to your original payment method.
Replacement Policy
Replacement requests must be raised within 24 hours of receiving the item.
Approved replacements will be delivered within 5–7 business days.